FAQ
WHERE ARE OUR STORES?
Ho Chi Minh City, Vietnam
106 Nam Ky Khoi Nghia, Saigon Ward, HCMC
53H Nguyen Du, Saigon Ward, HCMC
Hoi An, Da Nang, Vietnam
275 Nguyen Duy Hieu, Cam Chau Ward, Hoi An, Quang Nam
DO YOU HAVE A RETURN POLICY?
Yes, we offer a 3 business day return policy on all items.
WHAT WILL I DO IF I RECEIVE DAMAGED PRODUCTS?
wäbē säbē only sells items in perfect condition. So, in the rare event of receiving a defective item or the item is not what you ordered, please send us an email via info@wabe-sabe.com with your order number and product defect photo.
Once we receive your request, we will arrange a replacement or based on the RETURN POLICY.
HAVE wäbē säbē RECEIVED MY RETURN?
As soon as we receive your item back to our warehouse, you will receive a confirmation email. Please allow 3-5 business days for our warehouse to process your return request and your account to be updated.
WHAT WILL I DO IF I RECEIVE ITEMS WITH THE INCORRECT CODE?
Please send us an email via info@wabe-sabe.com with your order number and the model you received is incorrect. Once we receive your request, we will ensure that you receive your original order.
WHERE CAN I CONTACT PRESS AND COMMUNICATION COOPERATION?
You can contact wäbē säbē Facebook page or our email via info@wabe-sabe.com
HOW LONG WILL I RECEIVE THE ITEMS?
If the items in your order are in stock, your order will be processed within 24 business hours, with an average delivery time of 1-5 days depending on the destination.
During promotional events, there may be a delay in sending your order.
CAN YOU SEND THE ITEMS TO MY HOTEL?
We are unable to deliver goods to the hotel. If you need to purchase and receive within the same day, please send us an email via info@wabe-sabe.com or contact our hotline 098 155 15 45 to be assisted.
CAN I CHANGE MY ORDER?
Yes, as long as your order is still pending, we can help. Please contact our customer support at 098 155 15 45 as soon as possible.
Once your order has been shipped, we’ll do our best to accommodate any change requests, but we cannot guarantee modifications after dispatch.
HOW CAN I PAY?
Currently, we are accepting the following payment methods:
- Payment via bank transfer
- Payoo
- Domestic debit card
- Visa
- Mastercard
Please find above some of our most frequently asked questions. If your question is not answered here and you would like to speak to someone in Customer Care, please contact our hotline at 098 155 15 45 or email via info@wabe-sabe.com